Curtis Nakamura

Curtis Nakamura spent thirteen years installing and supporting phone systems for small businesses in the Bay Area and Sacramento, covering the whole arc from key systems and copper lines to cloud platforms nobody has to visit a closet to configure. He has diagnosed more one-way audio complaints than he cares to count, and traced most of them to the same four causes. He writes DialBridge for the office manager or owner who inherited the phone system and now has to fix it. Curtis Nakamura spent thirteen years installing and supporting small-business phone systems. He writes DialBridge's guides on VoIP, call quality and hardware.

Auto Attendants and IVR Menus: How to Design One Customers Do Not Hate

September 11, 2026September 11, 2026 by Curtis Nakamura

Branching decision tree from a telephone handset, clean on the left and tangled on the right

Nobody has ever finished a phone menu and thought well of the company that built it. At best a good auto attendant is invisible — the caller reaches the right person quickly and never thinks about the mechanism. At worst it is the reason somebody hangs up and calls a competitor. The failures are consistent … Read more

Porting Your Business Phone Number: The Step-by-Step Process

September 11, 2026September 11, 2026 by Curtis Nakamura

A phone number token being carried across a bridge from one building to another

Your business phone number is probably on vehicles, signage, business cards, a decade of directory listings, and the contact record of every customer you have ever had. Changing it is not an inconvenience; it is a marketing expense with an indefinite tail. Fortunately you almost never have to. Number portability is a legal right in … Read more