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Curtis Nakamura

Curtis Nakamura spent thirteen years installing and supporting phone systems for small businesses in the Bay Area and Sacramento, covering the whole arc from key systems and copper lines to cloud platforms nobody has to visit a closet to configure. He has diagnosed more one-way audio complaints than he cares to count, and traced most of them to the same four causes. He writes DialBridge for the office manager or owner who inherited the phone system and now has to fix it. Curtis Nakamura spent thirteen years installing and supporting small-business phone systems. He writes DialBridge's guides on VoIP, call quality and hardware.

Desk Phones, Softphones or Mobile Apps: Choosing Hardware for Your Team

September 11, 2026September 11, 2026 by Curtis Nakamura
An IP desk phone, a laptop with a call interface, and a smartphone arranged on a desk

Once you have chosen a VoIP provider, someone has to decide what your staff will actually pick up. The default answer — buy everyone a desk phone — is expensive and wrong for roughly half of most teams. The opposite default, put everyone on the app, is wrong for the other half. The right approach … Read more

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