Practical guides to VoIP and business phone systems — bandwidth, call quality, porting, auto attendants and hardware — written for the person who has to make it work.
Nobody has ever finished a phone menu and thought well of the company that built it. At best a good auto attendant is invisible — the caller reaches the right person quickly and never thinks about the mechanism. At worst it is the reason somebody hangs up and calls a competitor. The failures are consistent … Read more
Your business phone number is probably on vehicles, signage, business cards, a decade of directory listings, and the contact record of every customer you have ever had. Changing it is not an inconvenience; it is a marketing expense with an indefinite tail. Fortunately you almost never have to. Number portability is a legal right in … Read more